Delivery to Home or Office Address / SF Locker Pick Up

• We only deliver to Hong Kong addresses.
• For orders with purchase less than HK$200 (before applying any promotion code and/or deducting Cash Dollar), the shipping fee is HK$60 (for the first 3.5kg) or HK$160 (for more than 3.5kg).
• Standard delivery in approximately 3-5 working days upon order confirmation.
• If customers want to make changes to an order that is being processed, please contact us at cs@louder.hk. However, acceptance of changes cannot be guaranteed if the parcel has been dispatched.

Store Pick-up

• All online orders that select the "store pickup" option will be provided free shipping.
• If you wish to pick up your online order at our offline store, please select " [Branch Name]Store Pickup" as your shipping method during the online checkout process.
• We will notify you via our business WhatsApp (+852 6388 3008) when your order is ready for pick up at the store you chose. The notication usually comes within 1-4 business days after an order has been placed*. (In case the contact number you provided is not available on WhatsApp, we will notify you via email). If you do not hear from us within 7 working days, please contact us by email cs@louder.hk or WhatsApp +852 6388 3008. 
• When you arrive at our store to pick up your order, please proceed to our cashier, and present either the order confirmation email or the WhatsApp notification we sent you to our staff.

*The time for the goods to arrive at the designated service point will depend on factors such as stock levels and actual store conditions.

Terms & Conditions apply. The above was last updated on 28th June 2024. No advance notice will be given for any change. Should you have any query, please do not hesitate to contact us at cs@louder.hk

LOUDER reserves the final right to interpret the terms and conditions herein and of final decision on all matters of disputes.